Frequently Asked Questions
Answers to the questions we hear most about our in-home appliance repair service. Can’t find your answer? Call 514-608-0650.
Booking and Service Area
Which areas do you serve?
We serve homes across Montréal, Laval and the South Shore, including Brossard, Longueuil, Saint-Lambert, Châteauguay, Chambly and Sainte-Julie.
What are your hours?
We are open 7 days a week, from 6 am to 10 pm.
Do you repair appliances at my home?
Yes. All our repairs are done in your home. We do not receive customers or appliances at our locations.
How do I book?
Call 514-608-0650 or book online. Having your appliance model number ready helps us prepare.
Pricing and Payment
How much does a repair cost?
Our pricing is flat-rate, not hourly. You pay a set visit and diagnosis fee when the technician finds the cause. You then receive one flat repair price, parts included, before any work begins. If you go ahead, the diagnosis fee you already paid is deducted, so you pay only the remaining balance. If you decide not to repair, you pay only the diagnosis fee.
When do I pay?
Payment is made on site when the work is done, and you receive an invoice right away. We accept Visa, Mastercard, Interac debit, Interac e-Transfer and cash.
Repairs and Warranty
Is there a warranty?
Yes. Every repair is covered for 90 days on parts and labour. See our Warranty Policy for what is covered.
Which brands do you repair?
We repair all major brands, including LG, Samsung, Whirlpool, Bosch, GE, Maytag, KitchenAid, Frigidaire, Kenmore and Sub-Zero. See all brands we repair.
Which appliances do you repair?
Refrigerators and freezers, washers, dryers, dishwashers, and stoves, ovens and cooktops.
Can you fix my appliance in one visit?
Many repairs are completed in a single visit. If a specific part needs to be ordered, we schedule a return visit to complete the repair.
Is it worth repairing my appliance?
In most cases, yes. If a repair is not worth it, for example on an older appliance with a major failure, we will tell you honestly before you spend money.
What should I do before the technician arrives?
Clear access to the appliance, empty a fridge or dishwasher if possible, and note any error codes. If water is leaking, turn off the water supply. If you smell gas, leave the home and call your gas supplier.
Book Appliance Repair with Joseph Services
Call 514-608-0650 or book online. We are open 7 days a week, 6 am to 10 pm, and serve homes across Montréal, Laval and the South Shore.