Service Terms and Conditions
These terms apply to all in-home appliance repair services provided by Joseph Services in Montréal, Laval and the South Shore. By booking a service, you agree to these terms.
1. In-Home Service
All services are performed at the customer’s home. We do not receive customers or appliances at our locations. Please make sure an adult 18 or older is present and that the technician has safe access to the appliance.
2. Flat-Rate Pricing
- Our pricing is flat-rate, not hourly.
- A visit and diagnosis fee applies to every service call.
- After the diagnosis, we give you one flat-rate price for the repair, parts included, before any work begins. Applicable taxes are extra.
- If you approve the repair, the visit and diagnosis fee already paid is deducted from the repair price, and you pay the remaining balance plus applicable taxes.
- If you decide not to go ahead with the repair, only the visit and diagnosis fee is charged.
3. Parts
We use the correct part for your appliance model. If a part is not in stock, we order it and schedule a return visit to complete the repair. Parts supplied by the customer are not covered by our warranty.
4. Payment
Payment is due on site when the work is completed, and an invoice is provided right away. We accept Visa, Mastercard, Interac debit, Interac e-Transfer and cash.
5. Warranty
Repairs are covered by a 90-day warranty on parts and labour, subject to our Warranty Policy.
6. Cancellations and Rescheduling
Please give at least one day’s notice for regular appointments and at least 2 hours’ notice for same-day appointments. See our Cancellation Policy.
7. Safety
Our technician may decline or stop work if conditions are unsafe, for example a gas smell, exposed wiring, standing water near electrical components or an appliance that cannot be reached safely. If you smell gas, leave the home and call your gas supplier before booking a repair.
8. Consumer Rights
Nothing in these terms limits the rights you have under the Québec Consumer Protection Act.
9. Privacy
We use your information only to provide and follow up on your service. See our Privacy Policy.
Contact Us
Questions about these terms? Call 514-608-0650 or email info@josephservices.ca.